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GSM Prepaid Service
Nepal Telecom welcomes you to the digital world of mobile technology. In the field of Telecommunications, Nepal Telecom has been the trusted partner of the people of Nepal since 2032. Among many valuable services provided by Nepal Telecom, "Namaste" is the Pre-Paid mobile service launched recently in order to easily make available the latest technology within the grasp of common.
The Starter Pack Contains:
Welcome letter with SIM serial number, Mobile phone number, PIN/PUK numbers and security code.
This User's Guide.
Subscriber Identity Module (SIM) card.
You will also enjoy a world of convenience with:
Instant Access
No deposits
No bills
International Dialing (ISD ):
Pre-Paid subscribers are provided with this facility at the time of purchase.
National Roaming:
Subscribers can go to any place and make or receive call wherever the mobile network of NEPAL TELECOM is present.
"Namaste" basic features (Voice call, SMS and Unconditional call forwarding)
User friendly languages in English and Nepali.
Important Numbers:
1414 | To recharge your account, query balance and expiry dates. |
1498 | "Namaste" Customer Care Service for Pre-Paid related complaints and information. |
011614 | To divert your calls to NEPAL TELECOM Mobile Voice Mail System (VMS). |
011616 | To check/retrieve messages and for Mailbox management. |
PIN1/PUK1 and PIN2/PUK2 numbers:
These are special numbers provided to you with your welcome package at the time of purchase of new SIM card. Please keep them safe for use when required.
If you make wrong entry of PIN 3 times, your SIM will be locked and will ask you for PUK number. Take great care while entering PUK because, if PUK entry is wrong for 10 times, the SIM card will be damaged permanently.
Security Code:
This code is the Identification of Pre-Paid mobile subscriber. This is also provided with your welcome package at the time of purchase of new SIM card. If your mobile is lost, we advise you to Block your account so that others can not misuse it. For that, dial 1498 and ask to block your Pre-paid account by giving your security code. In case, you find your mobile again, you can un-Block your account by giving the same security code.
Since the Welcome Letter given at the time of purchase of new SIM card contains the above vital information like PIN, PUK and security code, we advise you to keep it safely.
Account balance query:
"Namaste" subscribers can check their account balance by themselves. To check the account balance:
Dial 1414 and listen.
Press 2 and listen. Then press 1 again for account balance query.
OR
Each time you recharge your account, the system will inform you of your new account balance and expiry date.
OR Dial *400#.
FAQs
It is a facility to use your Namaste Prepaid Mobile number in other countries. If you subscribe this service and travel abroad, you can make and receive calls as well as send and receive SMS as if you are in the home country, using your Namaste Prepaid Number (SIM).
You don't need to visit NT counters to subscribe this service. Just dial *1415*7# from your prepaid mobile and choose the option in the list to subscribe Prepaid Roaming Service. You can also subscribe this service via "Nepal Telecom" app.
Yes, the activation/deactivation of Prepaid Roaming Service is completely free of cost.
Please follow the steps below to subscribe Prepaid Roaming Service from "Nepal Telecom" Mobile app :
a. Download and activate "Nepal Telecom" mobile app while you are
in Nepal (You can’t receive OTP code to activate app without latching to
any network, so we strongly suggest you to activate app in Nepal)
b. Go to Wifi Zone or switch on mobile data
c. Click to "buy packs"
d. Choose "International Services"
e. Choose "Prepaid Roaming"
f. Choose "Activate"
g. Again click "Buy packs"
h. Click "Ok"
Yes. You can’t receive OTP code to activate app without latching to any network, so we strongly suggest you to activate app in Nepal.
Yes, but you should have registered "Nepal Telecom" app in your mobile and you should be in WiFi zone.
Please visit the link: https://www.ntc.net.np/pages/view/roaming-tariff-prepaid to know detail information on tariff in different countries.
There are different ways to recharge your balance while you are in roaming:-
a) If you have Nepal Telecom recharge PIN, you can simply use USSD as you do in Nepal.
b) You can use online service like e-Sewa, Khalti, Online Banking etc., to recharge from the country you are visiting.
c) Your relatives can recharge your mobile in Nepal by any method while you are travelling abroad.
No, while you are in roaming you can’t use the package subscribed to use within Nepal.
You can dial direct phone number or phone number with correct country code.
For example, if you are visiting India, you can dial direct Indian phone
number or dial with +91 to make call within India. e.g. +91XXXXXXXXXX
Similarly, if you are visiting China, you can dial direct Chinese phone
number or dial with +86 to make call within China. e.g. +86XXXXXXXXXX
You have to dial correct phone number with country code of Nepal to call back to Nepal. Example: 00(or +) 97798XXXXXXXX to call to mobile number. Similarly, 00 (or +)977-XX (area code)-XXXXXXX to call to a PSTN (landline) number.
You have to dial correct phone number with country code of the country you would like to call. Example: If you are visiting India and would like call to a number in China, then you have to dial: 00(or +) 86(Phone number of China with area code). If you are visiting China and would like call to a number in India, then you have to dial: 00(or +) 91(Phone number of India with area code).
You have to put correct mobile number with country code after you write text to send SMS. Example: send SMS to +97798XXXXXXXX.
You can use Namaste Prepaid mobile in the countries where Nepal Telecom has international roaming agreement with at least one mobile phone operator in that country. For details of list of countries, please visit https://www.ntc.net.np/pages/view/roaming
Currently there is no special package available for roaming service. However, we will soon be launching roaming service packages to our Prepaid Roaming customers.
The roaming customers are expected to have minimum balance to make and receive calls as well as to send SMS. However, you may receive SMS even if you don't have enough balance.
There is no special requirement to subscribe Namaste Prepaid Roaming. You just have to activate service either from USSD code or from Nepal Telecom App and shall have sufficient balance to use roaming facility.
Please send an email to roaming.support@ntc.net.np for any inquiry and complaint.
Please dial *1415*7# and select the option to deactivate Prepaid Roaming Service.
Balance query is allowed even when you are in roaming. You can use normal procedure as you do in Nepal. Example: dial *400#
Yes, you can do if you have internet connectivity and sufficient balance in your online wallet.
Currently, Namaste Prepaid Roaming Service is available in India and China. Soon the service will be expanded to other countries of the world.
We suggest you to deactivate international roaming service when you return back to Nepal.
Normally your mobile latches to foreign network automatically if your roaming service is active. In case it is not happen automatically, you have to do manually.
Manual latching process is different for different mobile sets. Normally, go to "setting", go to "Mobile networks", search the "Networks" then, select the network.